Contact Us
Get in touch with us for the help you need.
Baggage Assistance
Please approach the Baggage Assistance Counter located at the Arrival Area for any concerns regarding your baggage.
Immediately report any baggage incident that you may encounter during your arrival.
To follow-up on your reported missing or damaged baggage or for any baggage related inquiries, you may call:
PAL Reservations Hotline
Telephone number: (+632) 8855-8888 | (+632) 8539-0000
Hours of Operation: 08:00H-20:00H PH local time
Philippine mobile number: (+63) 9190562255
US/Canada number: 1-800-435-9725
MyPAL Assist Click to to Call (VoIP)
No telecom charges if you’re connected to the internet
You may also follow-up your baggage concern through e-mail:
NAIA Terminal 1
International flights
International flights
Emails: BaggageServicesINT@pal.com.ph
For more information, go to Baggage Information.