We make sure you travel safely
Safety Measures
PAL ticket offices no longer require masks for entry. Customers have the choice to wear a mask or not.
Customer Safety
Travelers who test positive for COVID-19 are not allowed to visit any of our ticket offices
Booking Made Convenient
Enhanced Passenger Options for travel flexibility
Affected passengers of COVID-19 may rebook, refund, or convert their ticket to a travel voucher through myPAL Request Hub. You may also contact our Reservations hotline at (+632) 8855-88888. Please ensure to have your medical certificate or other applicable proof ready for further assessment.
Carry-on Baggage
Ensure that your carry-on bag is within the required specifications:
Dimensions (L x W x H): 22in x 14in x 9in (56 cm x 36 cm x 23 cm)
Weight: 15 lbs (7 kilos)
On top of the carry-on bag, you may bring only two of the following inside the cabin: laptop computer, small bag, overcoat/wrap/blanket, reasonable amount of reading material/s, small camera or binoculars, infant case, infant food, and sealed Duty-Free bag. For PWDs, the previous items shall be in addition to assistive devices.
Forbidden Gadgets On-board
Check in
Check-in online and arrive early at the airport to ensure ample time for security checks:
4 hours prior to departure from Manila for International flights
3 hours prior to departure from Manila for Domestic flights and other airports
Safety Measures
Health & safety protocols are in place at the airport: Intensified cleaning and disinfection of surfaces, especially on high touch areas on ground,: barriers, counters, seating areas, and push carts.
Wearing of mask at the airport is optional but we recommend continuing to bring a mask with you throughout your travel as it may be required for some destinations based on their laws and requirements. For Philippine Airlines codeshare flights, please check with our partner carriers about their respective mask policies. Visit our Face Mask Policy page for more information.
Passenger Safety
Observance of self-tearing and self-scanning of boarding passes in select routes and airports
Mabuhay Lounge
The Mabuhay Lounges at NAIA Terminal 2 continue to operate to cater to our domestic passengers. Mabuhay Lounge offer buffet-style dining, offering a sumptuous selection of Western, Asian, or Filipino dishes.
Properly trained attendants ensure all areas of the lounge are sanitized.
To know more about other Domestic and International lounges, visit Airport Lounge page.
Fastening of Seatbelt
Fasten seat belt signs during take-off, landing, and cruise are mandatory as part of the precautionary measures that contribute significantly to the well-being of passengers and ensure a safer flying experience for everyone on board.
Carry-on Baggage
Your carry-on baggage on board should not weigh more than seven (7) kilos and should fit inside the overhead compartment.
Secure your belongings properly to prevent any displacement during turbulence, which may inadvertently cause the compartments to open and items to fall out.
Please be mindful of your belongings throughout the flight and keep your valuable possessions secured.
Cabin Crew as Safety Ambassadors
Additional safety training on the new normal protocols is conducted in every flight, including passenger handling of suspected ill passengers who develop symptoms on board.
Simplified and Balanced Inflight Service
Contact between crew and passengers are minimized while ensuring the delivery of the same care and superior service for our passengers.
Filtered Cabin Air
About 50% of the air in the cabin is refreshed every 2 to 3 minutes. The other 50% that is recirculated goes through hospital-grade High Efficiency Particulate Air Filters (or HEPA Filters) that eliminates up to 99.99% of airborne viruses and bacteria.
Air flow in the cabin goes from top to bottom, further reducing the already low risk of the spread of airborne microbes.
Cabin Seats
Premium Economy, Comfort Class, and Economy Class passengers have the option to purchase Neighbor-Free seats for added peace of mind and comfort
Cabin Disinfection
Cabin surfaces are rigorously disinfected using high-grade, eco-friendly cleaning agents before every flight
All cabin crew observe frequent disinfection of lavatories and high touch surfaces every flight
Inflight Meals
Meals are placed in sanitized and secured containers following strict Hazard Analysis Critical Control Point (HACCP) procedures
We fly safe with help from you
Check and comply with your destination’s travel rules and requirements at the airport, especially when boarding and deplaning the aircraft.
Wearing of mask at the airport is optional but we still recommend continuing to bring a mask with you throughout your travel as it may be required for some destinations based on their laws and requirements. For Philippine Airlines codeshare flights, please check with our partner carriers about their respective mask policies. Visit our Face Mask Policy page for more information.
We care about your safety
Cabin air is clean with hospital-grade air filtration systems screening out 99.99% of airborne viruses and bacteria, flowing from top to bottom and an option to book neighbor-free seats for extra peace of mind is made available.
You can also get the most comprehensive and affordable travel insurance by Allied bankers Insurance Corporation.