Only passengers who initially paid in full or a portion of their tickets in cash may avail of GCash disbursement or pick-up option. For multiple forms of payment in one (1) ticket, only the cash value will be released. The card value will be credited back to the account used to purchase the ticket.

A. GCASH DISBURSEMENT OPTION

GCash disbursement request shall be processed upon verification and approval, provided the following requirements are submitted:

1. For passenger’s own GCash account

1. Screenshot of GCash account profile page reflecting the account name, mobile number of the passenger and that the GCash account is fully verified;
2. Two (2) Government-issued** valid identification of the passenger-account holder
3. Signed GCash disbursement acknowledgment letter from the passenger-account holder signifying acceptance of GCash disbursement.

2. For passengers with the same surname under the same application authority requesting GCash disbursement to only one (1) account:

1. Screenshot of GCash User Profile page reflecting the account name, mobile number of the passenger-account holder (surname must be the same for all) and that the GCash account is fully verified;
2. Two (2) Government-issued** valid identification of the passenger-account holder
3. Signed GCash disbursement consent letter from the passenger-account holder signifying agreement to accept the GCash disbursement for all travelers. The signature in the authorization letter should match the signature appearing in the submitted IDs.
4. Signed GCash disbursement authorization letter from all other passengers signifying agreement to have all cash refunds disbursed to a single GCash account. For minor or incapacitated passengers, the request/authorization letter must be signed by the parent or guardian with proof of relationship to the minor or incapacitated person (e.g. birth certificate of the minor or any court-issued document appointing the guardian).
5. Two (2) Government-issued** valid identification of each of the passengers (OR the parent/guardian for minors and incapacitated passengers).

3. For passengers with different surnames, under the same refund application authority:

            Each passenger should submit their individual GCash account mobile numbers.

1. Screenshot of GCash User Profile page reflecting the account name, mobile number of the passenger-account holder and that the GCash account is fully verified;
2. Two (2) Government-issued* valid identification of the passenger-account holder.

Note: If there is any passenger without a GCash account in the same refund application authority, GCash disbursement may be done, provided the following are submitted:

1. Screenshot of GCash User Profile page reflecting the account name, mobile number of the passenger-account holder and that the GCash account is fully verified;
2. Two (2) Government-issued** valid identification of the passenger-account holder
3. Signed GCash disbursement consent letter from the passenger account holder signifying agreement to accept the GCash disbursement for the other passenger/s. The signature in the authorization letter should match the signature appearing on the submitted IDs.
4. Signed GCash disbursement authorization letter from the other passenger/s signifying agreement to have the cash refund disbursed to another account with a different GCash account name (For minor or incapacitated passengers, the request/authorization letter must be signed by the parent or guardian with proof of relationship to the minor or incapacitated person. (e.g. birth certificate of the minor or any court-issued document appointing the guardian) .
5. Two (2) Government-issued** valid identification of each of the other passengers (OR the parent/guardian for minors and incapacitated passengers).     

**SSS, Driver’s License, Passport, PRC, IBP, etc.

B. CASH PICK-UP OPTION

Cash pick-up request shall be processed upon verification and approval, provided the following requirements are submitted:

1. For Passengers:

a. Refund application receipt and/or this refunds advisory email copy

b. Original Government-issued* Valid Identification with photo and signature

2. For Passengers outside the PH:

   (We can pre-arrange pickup at any international PAL station nearest you)

a. Refund application receipt and/or this refunds advisory email copy

b. Government-issued** valid identification with photo and signature reflecting the international address

3. For Authorized Representative:

a. Refund application receipt and/or this email copy

b. Photocopy of two (2) Government-issued* Valid Identification of the passenger/s with photo and signature

c. Signed authorization letter from passenger/s signifying agreement to have the authorized representative claim the refund value. For minor or incapacitated passengers, the request/authorization letter must be signed by the parent or guardian with proof of relationship to the minor or incapacitated person (e.g. birth certificate of the minor or any court issued document appointing the guardian.

d. Signed acknowledgment letter from the authorized representative with signature matching that of what is in the ID presented

e. Two (2) Government-issued** valid identification of the passenger/s (OR the parent/guardian for minors and incapacitated passengers) signifying agreement to have the authorized representative claim the refund value. The signature/s in authorization letter should match the signature appearing on the submitted IDs.

  *SSS, Driver’s License, Passport, Professional License, PRC, IBP etc

FOR CREDIT CARD TRANSACTIONS

If the credit card used is not under the passenger’s account name, the passenger and credit card holder both agree that:


Either the passenger OR credit card holder may apply for a refund, provided that the credit card holder must present a copy of the passenger’s government-issued ID and passenger’s duly signed authorization letter for the said purpose..
PAL shall not be held liable to the passenger and/or credit card holder for any and all damages that may result from the ticket cancellation.
 

FOR OTHER PAYMENT OPTIONS

For Alipay, PayPal, GCash, or WeChat payments, your refund shall be credited back to your Alipay, PayPal, Gcash, WeChat account used.

For Alternative Payment Options via 2C2P for Thailand, Indonesia, Malaysia, and Singapore, PAL may contact you to request for additional information (e.g. Bank Account number) to process the refund.